We're confident in the quality of our services. If you're not completely satisfied within 30 days of your purchase, we'll make it right. **Full Refund Eligible** • Test kit not received within 14 days • Damaged or defective test kit • Laboratory processing error • Service not as described • Technical issues preventing service use • Cancelled within 24 hours of purchase **Partial Refund Eligible** • Test completed but results delayed beyond 30 days • Missing components in test analysis • Service interruption affecting user experience • Subscription cancelled mid-billing cycle **No Refund Available** • Test sample provided and results delivered • Digital content already accessed/downloaded • Services used for more than 30 days • Violation of terms of service • Fraudulent or chargebacked transactions

Our refund process is simple and straightforward. **Step 1: Submit Request** (Within 30 days of purchase) Contact our support team at [email protected] with your order details and reason for refund. **Step 2: Review Process** (1-3 business days) Our team reviews your request and may ask for additional information. **Step 3: Decision Notification** (Within 5 business days) You'll receive an email with our decision and next steps. **Step 4: Refund Processing** (5-10 business days) If approved, the refund will be processed to your original payment method.

**Refund Terms by Service Type** *Health Test Kits* • Full refund if kit is defective or not received. • Partial refund if results are significantly delayed. • No refund once sample is processed and results delivered. *Digital & Subscription Services* • Subscriptions can be cancelled anytime. Pro-rated refunds are available for the unused portion of the current billing cycle. • Annual subscriptions are refundable within the first 30 days. **Important Considerations** • Refunds are processed to the original payment method. • Processing times are typically 5-10 business days. • For international customers, currency conversion rates may affect the final amount.